Patient rights and responsibilities
At Nera Specialty Medical Center & Day Surgery, we commit to care that respects patient dignity, privacy, and informed participation. The rights below follow what the Saudi Ministry of Health publishes for patients in private healthcare facilities, alongside responsibilities that help us deliver safe, effective care.
Patient rights
Rights reference: Saudi Ministry of Health — Patient rights in private healthcare facilities. This page does not replace applicable laws and regulations. View the MOH reference
- Open a medical file free of charge at any private healthcare facility.
- Review the facility’s list of healthcare service prices.
- Receive a paper prescription (by generic/scientific name) if the facility’s system is electronic.
- Obtain a medical report free of charge.
- Know expected costs before treatment begins, and receive an accurate Arabic invoice for services and charges.
- No detention of newborns or of a deceased person’s remains because of financial claims.
- Not being forced to use a specific pharmacy, hospital, or lab—patients may choose.
- Privacy and covering of private areas, except when clinically necessary as determined by the physician.
- Hand hygiene and medical gloves by the physician or clinical staff during examination when required.
- To be informed about your diagnosis, care plan, and any expected delays, complications, or side effects.
- Receive urgent emergency care until stabilized, according to clinical priority set by the physician, regardless of ability to pay at that moment.
- No photography of your case without your consent, and only for scientific purposes when applicable.
- Receive a copy of the discharge report to support follow-up or a second opinion, without that affecting continuity of care.
- A free follow-up visit in private facilities within fourteen days of the initial consultation, as applicable under MOH guidance.
Patient responsibilities
These responsibilities help Nera’s team deliver safe, organized care. They are center operating expectations—not a substitute for MOH regulations.
- Provide accurate, up-to-date information about your health, medications, allergies, insurance, and contact details.
- Keep appointment times, or notify the center early if you need to reschedule or cancel.
- Follow clinical team instructions for procedure preparation, treatment, and post-discharge care.
- Respect staff and other patients, and follow center rules related to safety and privacy.
- Ask questions if you do not understand the diagnosis, care plan, or expected costs.
- Share feedback or complaints promptly through the center’s official channels.
Your feedback matters
If you feel a right was not respected, or you have a suggestion to improve care, contact us through Nera Center’s official channels.