Frequently asked questions

You can submit an appointment request on the website, or contact the center via WhatsApp or phone. After you submit a request, Nera’s team reviews it and contacts you to confirm.

No. Submitting a request only means we received your request. The appointment is confirmed after you receive confirmation from Nera Center.

You can use the “Manage your appointment” page with your appointment number and mobile number, or contact the center’s team for help.

Yes. The center works with a range of approved insurance companies and networks. Coverage and approval vary by insurer, policy category, and the service required—so we recommend verifying coverage before your appointment.

Some services or procedures may require prior approval depending on the insurer and policy category. The center’s team can help verify requirements when needed.

The center offers several payment options, including cards, digital wallets, cash, and bank transfer, plus installment options subject to provider terms.

Please bring ID, insurance details if any, and any prior reports, lab results, or imaging related to your visit reason, plus a list of medications you take when relevant.

Please arrive early enough to complete registration and insurance steps when needed. If a procedure requires special preparation, you will be given the appropriate instructions.

Yes. Nera includes a day surgery center with three operating rooms and an endoscopy unit, covering multiple specialties and procedures. Same-day discharge suitability depends on the physician’s assessment, procedure type, anesthesia, and the patient’s condition.

No. The physician determines whether day surgery is appropriate after clinical assessment, based on the procedure, anesthesia, and safety requirements.

You can ask for expected service costs before treatment begins. The Ministry of Health recognizes knowing the price list and expected costs as a patient right in private healthcare facilities.

On Contact us, choose “Center inquiry” for general questions, or “Visit feedback or complaint” to record it directly with patient experience. You can also call or use WhatsApp.